Refund policy

REFUND POLICY

Last updated: September 28, 2026

PEZZO offers a voluntary 30-day change-of-mind return window in addition to any mandatory consumer rights that apply to your purchase. Nothing in this policy reduces those rights.

YOUR LEGAL RIGHTS COME FIRST

Where applicable law provides a cancellation, refund, return or other remedy, PEZZO will honor that right.

If mandatory law gives you stronger protection than this voluntary policy, that law applies.

PEZZO'S VOLUNTARY 30-DAY RETURN POLICY

You may request a change-of-mind return within 30 days after delivery.

For a return under this voluntary policy, the item should be unused and in returnable condition.

BEFORE SENDING A RETURN

Email:

pezzoitaliancharm@pezzoitalia.com

Include your order number, the pieces involved and whether you are cancelling, returning an item or reporting a problem.

Please contact PEZZO before sending anything back.

If a return is appropriate, we will provide the return instructions and the address for your case.

Do not send a return directly to a supplier, manufacturer or fulfillment facility unless PEZZO specifically gives you that address.

CHANGE-OF-MIND RETURN SHIPPING

For a voluntary change-of-mind return, return shipping is arranged and paid for by you unless PEZZO agrees otherwise or applicable law requires otherwise.

CONDITION OF RETURNED PIECES

Items returned under PEZZO's voluntary change-of-mind policy should be unused and in returnable condition.

Where you still have the supplied packaging, please include it to help us process the return.

These voluntary conditions do not limit rights relating to goods that are faulty, damaged, incorrect or not as described.

READY SETS AND BUILD YOUR OWN

Ready Sets and Build Your Own bracelets consist of standard component pieces from PEZZO's existing catalog.

Each component may appear as its own line on the order.

Selecting standard charms does not make the order engraved, bespoke or custom-made for return purposes.

REFUNDS

Where a refund is required under applicable law, it will be provided within the period and in the manner required by that law.

For an eligible return under PEZZO's voluntary 30-day policy, we will process the refund within 5 business days after the returned item has been received and approved following review.

Approved refunds are returned to the original payment method unless applicable law requires otherwise.

Your bank or payment provider may need additional time to post the refund.

Where applicable law requires original shipping charges or other amounts to be refunded, they will be refunded as required.

FAULTY, DAMAGED, INCORRECT OR NOT-AS-DESCRIBED ITEMS

If an item arrives faulty, damaged, incorrect or not as described, email:

pezzoitaliancharm@pezzoitalia.com

Include your order number and details of the problem.

Photos may be requested where useful for understanding the issue.

PEZZO will provide the remedy required by applicable law, including return-shipping treatment where required.

CONTACT

For cancellations, returns, refunds or order problems, email:

pezzoitaliancharm@pezzoitalia.com

Please include your order number.